Terms of Service

1. Operator, eligibility, and accounts

EveryUnitKnown is operated by Sergei Kolesnikov, an individual residing in Serbia, with an address for legal notices at Dr. Ivana Ribara 138, 11070 Belgrade, Serbia ("EveryUnitKnown", "we", "us").

You must be at least 18 years old and able to enter into a binding contract. If you use the Service for an organization, you confirm that you have authority to bind it and accept these Terms on its behalf. You must provide accurate information, keep your credentials secure, and are responsible for activity under your account and workspace. Accounts may not be shared, sold, or transferred without our written permission.

2. The Service

EveryUnitKnown is an inventory-management service, including its mobile apps, for tracking products, stock, lots and expiry dates, purchasing and sales, and related warehouse operations. Features can be turned on or off per workspace, and the available features change as the Service develops.

The Service may contain defects and be interrupted for maintenance. Do not rely on it as the sole record of business-critical inventory, and keep your own independent backups of information you cannot afford to lose.

We may add, change, suspend, or discontinue any part of the Service, or end your access, at any time. Where practical we will give reasonable notice and an opportunity to export your data before access ends.

3. Plans, fees, and billing

The Free plan and the free trial cost nothing and need no payment method. Paid subscriptions are priced as shown on the pricing section of this site at the time of purchase, billed in advance monthly or yearly, and renew automatically for the same period until cancelled. Applicable taxes, such as VAT or sales tax, are calculated at checkout from your billing details.

Orders may be processed by an authorized reseller acting as merchant of record. In that case the reseller is the seller of record for the purchase, its name appears on your receipt and bank statement, it handles payment, invoicing, and refund processing, and its buyer terms also apply to the purchase.

Plan changes take effect immediately: an increase is charged pro rata for the rest of the current billing period, and a decrease or a switch between monthly and yearly billing credits the unused part of the current payment against your next charges.

We will announce a price change by email at least 30 days before it applies; it takes effect from your next renewal, and you may cancel before then. If a renewal payment cannot be collected, the workspace may return to the Free plan with the same effect as a cancellation.

Cancellation and refunds are governed by the Refund Policy, which includes a 30-day money-back guarantee on the first payment.

4. Your workspace data

You and your organization own the inventory records, product details, files, and other content you enter into the Service ("Customer Data"). We claim no ownership of Customer Data.

You grant us a limited licence to host, process, transmit, back up, and display Customer Data solely to operate, secure, support, and improve the Service for you. We act on your instructions as processor for Customer Data; how we handle personal data is described in the Privacy Policy.

You are responsible for the Customer Data you enter, for having the right to use it, and for its accuracy and lawfulness. Do not upload content that is unlawful, infringes another party's rights, or contains categories of personal data the Service is not intended to hold, such as payment-card numbers, government identifiers, or health records.

You may export or delete Customer Data through the Service where those tools are available, or by asking us at support [at] everyunitknown.com. After account closure we delete or anonymize Customer Data within a reasonable period, except where retention is required by law.

5. Acceptable use

The Service and its software, interface, branding, and content are owned by EveryUnitKnown or its licensors. You may not:

• Copy, reverse engineer, decompile, or attempt to extract the source code of the Service, except where that restriction is prohibited by law.
• Resell, sublicense, or provide the Service to a third party as a service bureau without our written permission.
• Scrape, disrupt, overload, probe, or bypass the security, access controls, or usage limits of the Service.
• Use automated means to create accounts or to access the Service in a way that degrades it for others.
• Upload malware, or content that is unlawful or infringes another party's rights.
• Use the Service to violate sanctions, export-control, data-protection, or other applicable laws.

6. Availability, warranties, and liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted or error-free operation. Nothing in these Terms excludes remedies or consumer rights that cannot lawfully be excluded.

To the fullest extent permitted by law, EveryUnitKnown is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or loss of or damage to data. To the extent a liability cap is permitted, our aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the claim or EUR 100. These limitations do not apply where liability cannot legally be limited, including fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence.

7. Indemnification

You agree to indemnify and hold EveryUnitKnown harmless from third-party claims, damages, losses, and reasonable expenses (including legal fees) arising out of your Customer Data, your use of the Service, or your breach of these Terms or of applicable law. We will notify you of the claim, let you control the defence of a claim that seeks only monetary damages, and cooperate reasonably; you may not settle a claim in a way that imposes an obligation on us without our consent.

8. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if your use creates a legal or security risk, or to protect the Service or other users. On termination your licence to use the Service ends and, subject to the data provisions above and applicable law, we may delete Customer Data associated with the account.

9. Changes and general terms

We may update these Terms as the Service, the law, or our operations change. Material changes apply prospectively after the updated effective date and, where required, notice. If you continue using the Service after a change takes effect, you accept the updated Terms.

If any provision is unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. These Terms do not create employment, partnership, agency, or joint-venture relationships between you and EveryUnitKnown.

10. Governing law and disputes

These Terms are governed by the laws of the Republic of Serbia, without depriving consumers of mandatory protections available in their country of residence. Subject to those mandatory protections, the competent courts in Belgrade, Serbia have jurisdiction.

If a dispute arises, the parties will first try to resolve it informally: send notice to support [at] everyunitknown.com and allow 30 days for a good-faith resolution before starting court proceedings. This step does not apply where urgent injunctive relief is needed or where mandatory consumer protections provide otherwise.

Questions, legal notices, and support requests may also be sent to support [at] everyunitknown.com.